Returns & Exchanges
At Colonna, we strive for excellence in every roast, but we understand that sometimes things don't go as planned. Due to the perishable nature of our specialty coffee, we offer a 14-day window for returns on non-food items and case-by-case resolutions for food products.
Initiate a Request
Contact our support team within 14 days of delivery with your order number and a brief explanation of the issue.
Quality Assessment
For coffee quality concerns, please include the batch number and roast date found on the packaging for our quality control team to review.
Secure Packaging
Ensure that non-perishable hardware or accessories are returned in their original, unopened packaging to qualify for a full refund.
Refund Processing
Once your return is received and inspected, we will process your refund or store credit within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing